Privacy Policy

1. About us

1.1. Welcome to the privacy policy of the company with the distinctive title "Autorental". We respect your privacy and are committed to protecting your personal data. With this policy, you are informed about how we collect, manage and process your personal data, as well as about your rights and how your protection by law is ensured.  Autorental is responsible for the collection and processing of your personal data.
1.2. You have all the rights provided for by the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation. We will process your data only when permitted by law.

We will use your data:

• When we have your explicit consent.
• When it is necessary for us to perform the contract we are preparing to enter into or have entered into with you.
• When our legitimate interest (or that of a third party) is served and your rights do not prevail.
• When we need to comply with a legal or regulatory obligation.
• When required for reasons of public interest.

2. For what purposes do we process your personal data?

We process personal data that you provide to us, with your consent. This is done either because it is necessary for the performance of a contract between us or to take steps at your request prior to entering into a contract. For example, when you activate the online check-in service or other of our services. Specifically, the purposes of processing include:

• Car rental, with or without a driver.
• The sale of cars to third parties (wholesale or retail).
• The rental of trucks or semi-trucks, with or without a driver.

3. Categories of information we collect

We reserve the right to collect, store and process various types of personal data, such as::

• Identity data: Full name, patronymic, maiden name, date of birth, identity card number (date of issue/expiration and place of issue) or passport number, residence permit, valid driving license.
• Contact data: Home address, email, phone numbers.
• Financial data: VAT number, bank account number, credit/debit card details, possible VAT exemption, activity and tax office for sole proprietorships.
• Credit check details and legal documents (for sole proprietorships).
• In exceptional cases, health-related data (e.g. in the event of injury from a traffic accident), which we transmit to the insurance company if required.

4. How we collect your information

We collect personal data when you use our services or communicate with our stores, call centers, email or digital applications (e.g. online check-in). You may also create a profile on our site (managed with a password). You are responsible for the accuracy of the information you provide to us. For our cookie policy, you can refer to our site, 

Data collection is taking place:

• During the process of short-term or long-term leasing or selling vehicles.
• When creating a profile on our website (name, email, phone), with the ability to delete/modify at any time.
• Through telephone or personal contacts.

5. How long do we keep your personal data?

We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including legal, accounting and tax obligations. For example, tax data may be retained for 10 years under the relevant provisions. In addition, data related to legal claims may be retained for up to 20 years or longer, if required for the full statute of limitations and expiration of the claims.

6. Personal Data Security

We have taken all appropriate technical and organizational measures to ensure that your data is not subject to unlawful processing, loss or unauthorized access.

7. Who are the recipients of your data?

Autorental does not transfer or disclose your data to third parties, except in cases where this is necessary for the provision of our services or is required by law. For example, recipients of the data may be:

• Insurance companies, to cover insurance risks.
• Partner companies (e.g. franchise, roadside assistance, car rental providers).
• Chartered accounting firms and other legal/financial advisors.
• Judicial, public or administrative authorities, if required by law.

8. Ensuring data retention

When we assign third parties (processors or subprocessors) to manage your data, they are contractually obligated to:

• They maintain confidentiality.
• Do not share data with third parties without permission.
• They implement appropriate security measures.
• They comply with GDPR and related legislation.

9. Your rights

You have the right to:

• Request access to your data (information about what data is retained).
• Request a correction of inaccuracies or completion of incomplete data.
• Request deletion of the data, when there is no longer a reason for processing or when required by law.
• Oppose in the processing, when you consider that your rights are being violated.
• Limit processing, under certain circumstances (e.g. contesting the accuracy of data).
• Request the transfer of your data to third parties, in a machine-readable format (portability).
• Withdraw your consent as long as the processing is based on it.

If you wish to exercise any of the above rights, you can contact us.

10. How to exercise your rights

For questions or requests regarding this privacy policy, including exercising your rights, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or send us a letter to our address, which you will find on the website autorentalzante.com. You also retain the right to contact the competent supervisory authority (Hellenic Personal Data Protection Authority). – www.dpa.gr), if you wish.

11. Remuneration

Exercising your rights does not entail any costs, unless your request is manifestly unfounded or abusive, in which case a reasonable fee may be required.

12. What may we need from you?

We may ask you for additional information to verify your identity before responding to a request for access or exercising other rights. This is a safeguard to ensure that personal data is not disclosed to anyone who is not entitled to access it.

13. Response timeout

We aim to respond to all valid requests within one month. If the request is complex or you have submitted multiple requests, we may need more time. In this case, you will be informed accordingly.

14. Privacy Policy Amendments

We reserve the right to modify this policy at any time. In case of material changes, we will update our website so that you are always aware of how we protect your data. The changes are effective from the moment of their publication on our official website. (autorentalzante.com), so we encourage you to check regularly for any updates.